Real Time Monitoring and Emergency Response


Westguard’s Customer Communication Centre (C3) monitors video, alarm, and access signals in a hardened monitoring center, and operates 24 hours a day, 7 days a week.

From C3, Westguard directs Security Officers, our mobile response units, and other emergency response agencies across British Columbia. Our highly trained C3 Operators use remote cameras to verify alarms and events, and then follow client response and escalation protocols.

In many cases, a site’s cameras will provide an alarm signal through video motion detection, allowing members of our mobile response team to be immediately dispatched. However, other devices can also trigger video transmission to C3, by integrating the alarms or access control points into the video system.

For information on the technologies, processes and systems utilized by Westguard, please visit our Real Time Monitoring and Dispatch page.